At Emporium Tropical, we want you to be happy with your purchase.
If you receive a product with any issue, you can request a return, exchange or refund within 15 days of receiving your order.
If the product is faulty, damaged, or not as described, we will cover all return shipping costs.
You can choose between:
* Exchange: We will send you a replacement product at no extra cost. We will also cover the shipping for the new item.
* Refund: If the product is out of stock or you prefer a refund, we will process a full refund to your original payment method.
To request a return, exchange or refund, please contact our team with your order details and photos of the issue.
Please note:
The product must be unused and in its original packaging where possible.
Requests must be made within 15 days of delivery.